Fill out the form below, and an advisor will get back to you to support. Please note any sponsorship enquiries, will not be responded too or forwarded on.
How do I cancel my subscription?
Cancelling your subscription depends on how you purchased it.
For Android or iOS:
Cancel through the app store where you made the purchase (Google Play Store or Apple App Store).
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For Online Purchases:
Log in at https://backend.
I'm having an issue, how can i get help?
Simply enter the bug in the box below and press submit, its helpful if you can describe the bug in as much detail as possible. For example talking about the steps that got you there, and the rough time it occurred.
I have signed up but can't login!
Firstly, be sure to check your password is being entered correctly, if you can’t remember it or the service is still giving you an error. Please reset your password.
If it is still not working please reach out below and we help!
I have signed up but, didn't subscribe. How do I re-join?
After logging in by pressing the profile icon at the top of the screen, if you sign back in you should be able to re-subscribe. Or you can register a new account!
How can I delete my account?
Launch the App: Open the app on your device and log in using your account credentials if you haven’t already done so.
Access the Settings Screen: After logging in, locate the profile icon within the app interface.
Scroll Down: In the settings menu, scroll down until you reach the bottom of the screen. Some apps may have a designated “Account” or “Profile” section where you can find the option to delete your account.
Choose “Delete Account”: Look for the option labeled “Delete Account” or similar wording indicating the account deletion process. Tap on this option to proceed.
Account Deletion Process: The app will now proceed to delete your account along with all associated user data. Depending on the app and the volume of data, this process may take a few moments to complete. Please note that this action cannot be reversed.
Subscription Reminder: Deleting your account does not automatically cancel any active subscriptions. If you wish to cancel your subscription, you must do so separately through your app store or subscription management service or request below.
ALTERNATIVELY, REQUEST DELETION BY USING THE CONTACT INFO BELOW. USING THE EMAIL ASSOCIATED WITH YOUR ACCOUNT.
How do I request a refund?
Sorry to hear you aren’t happy with your subscription! If you wish to request a refund you must contact the platform you purchased through, if you purchased through the web please submit your request below.
